Seven Casino support, sorted

Reach Seven Casino contact and get your answer fast

Our team is here around the clock, every day of the year, so reaching Seven Casino support never depends on the clock.

Talk to support Trusted by 583,000+ players

Paid today

445,235 £

3,614 Players online

UK licensed and auditedRegulated by the UK Gambling Commission, license 81296-4618-R-208599. Independently certified by GLI and eCOGRA.

Fast withdrawalsAverage payout in 28 minutes. £56M paid weekly, up to £66,000 per withdrawal.

256-bit encryptionYour data is protected with bank-grade 256-bit TLS encryption across all transactions.

Seven Casino human support

Pick the line that suits your question

Settle where to go first, and how quickly a person will pick it up.

Someone there now?

Best when the question needs an answer in the moment, from a locked bonus to a stuck spin. Live chat usually connects you with an agent in three minutes, whatever the hour.

Open chat

You have documents to send

Best for anything with paperwork attached, such as verification or a payment query. Write to [email protected] and a reply typically lands within twenty-four hours.

Write email

A voice instead of typing

Best when you would rather talk it through out loud, especially about money or limits. Call +44 20 6474 0653 (GMT) and expect a person within five minutes.

Call now

Four facts for the United Kingdom

Before you dial abroad, know this is a UK line

Clears the worry about calling abroad or reaching someone while the UK is asleep.

Reach us

Phone in the UK+44 20 6474 0653

Support clockGMT

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 81296-4618-R-208599

Help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Four steps if support falls short

Take your complaint up a level

Seven Casino treats a complaint as unfinished business, not a closed ticket.

Where does a complaint start?

By the time you raise a complaint, write down what went wrong in plain words and send it to [email protected]. Staff read it the same day.

Seven Casino sends a reference

Within 24 hours you receive a reference number and a written answer. Keep that reference, because every later step in the chain asks for it.

Seven Casino manager review

A week later, if the outcome feels wrong, reply on the same thread and ask for a manager. Someone senior rereads the case and answers in writing.

Escalate to the regulator

Eight weeks on, if the matter is still open, take it to the UK Gambling Commission, which oversees Seven Casino and can look at how the case was handled.

Skip the forwarding

Which address handles your question?

Removes the worry that a message to the wrong desk will be passed around for days.

Account

General support and questions[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and escalation[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Who is behind the site

Checking the company behind the games

After this block you will know exactly who answers for Seven Casino and how to write to them.

The company

Legal nameSeven Casino Ltd

Company numberCompany No. 54691075 (United Kingdom)

Registered addressHigh Street, Manchester

The licence

RegulatorUK Gambling Commission

Licence number81296-4618-R-208599

Written contact

Support e-mail[email protected]

Seven lines, every answer time

Seven Casino answers at every hour

By the end of this block the waiting time for each channel is settled.

Live chat

Chat hours24/7

Chat first reply3 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply within24 hours

Phone

Phone number+44 20 6474 0653

Phone waiting time5 minutes

Answered Before You Ask

Less waiting, more knowing

Seven Casino has answered these same questions since 2010, so here they are before you ask.

trustCan I ask for my personal data to be deleted?+

By the time you read this, your data sits with us under 256-bit TLS protection. Ask for a copy or ask us to delete it and we confirm in writing once it is done. Some records we must keep while your account is open, and we tell you exactly which ones.

trustDo I need to write in a certain language?+

From the moment you write, you can use English, German, French or Spanish. A multilingual agent picks it up, so nothing is lost in translation. Write in any of the four and the reply comes back in the same one.

trustWhat if I forget which details support needs?+

When the chat window opens, the agent has your details already and needs your e-mail address plus a line or two about the issue. Your password is never requested, by anyone, at any stage. Anyone who asks for it is not us.

trustWhat happens when I disagree with the answer?+

Whenever a reply leaves you unhappy, say so in the same thread and a senior agent reviews it. Still not settled? Complaints at [email protected] goes further, and after our final answer the UK Gambling Commission takes it on. Its license number is 81296-4618-R-208599.

trustWhen can I actually reach a person?+

At three in the morning, on a Sunday, on a bank holiday, someone is there. Support runs round the clock in GMT, every day of the year. Replies come in minutes on chat and phone, and within twenty-four hours by e-mail.

trustCan I see which licence Seven Casino holds?+

Yes, and it is worth checking before you play. Seven Casino Ltd holds licence 81296-4618-R-208599 from the UK Gambling Commission. The company is registered in the United Kingdom, Company No. 54691075, at High Street, Manchester.

What to have open when you write

A moment spent gathering these means the first reply can already solve it.

Registered e-mail address
Your account username
Reference of the payment
Screenshot of the error
The exact time it happened